Last Updated: 1st November 2025
Welcome to QueueQuell ("we," "us," or "our"), a SaaS platform providing smart queue management and customer flow optimization services through our online web platform and related digital products. These Terms and Conditions ("Terms") govern your access to and use of our website (https://queuequell.com) and services.
By accessing or using QueueQuell, you agree to be bound by these Terms. If you do not agree, please do not use our services. These Terms apply to all users, including businesses, service providers, and organizations managing customer queues.
To use QueueQuell, you must be at least 18 years old or the age of majority in your jurisdiction. If you are using the service on behalf of a business or organization, you must be an authorized representative with the legal capacity to bind that entity to these Terms.
QueueQuell is available globally, with a focus on users in India, Europe, and the USA. Certain features may be subject to local regulations.
To access certain features, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update it promptly if it changes.
You are responsible for maintaining the confidentiality of your account credentials, including passwords. You must notify us immediately of any unauthorized use or security breach.
Accounts are non-transferable and may not be shared. You are liable for all activities under your account.
You agree to use QueueQuell only for lawful purposes and in compliance with these Terms. Prohibited activities include:
We reserve the right to monitor usage and suspend accounts that violate these guidelines.
All content, trademarks, logos, software, and technology related to QueueQuell are owned by us or our licensors. You may not reproduce, distribute, or create derivative works without our written permission.
Your use of the platform does not grant you any ownership rights. We retain all intellectual property rights in our services.
QueueQuell operates on a subscription model with plans such as Basic, Pro, and Enterprise. Payments are processed securely, and billing occurs monthly or annually based on your selected plan.
Subscriptions auto-renew unless canceled. You can cancel at any time through your account settings. Refunds are provided only in accordance with our refund policy.
Prices may change with 30 days' notice. Continued use after changes constitutes acceptance.
Your privacy is important. Please refer to our separate Privacy Policy for details on data collection, use, and protection.
We use encryption and comply with data protection laws, including GDPR for EU users and the Indian Information Technology Act. Data is stored securely, and we implement measures to prevent unauthorized access.
You are responsible for the data you upload. We are not liable for data loss due to user actions.
QueueQuell may integrate with third-party services or APIs. We are not responsible for the performance or policies of these third parties.
Use of integrations is at your own risk. We recommend reviewing third-party terms separately.
QueueQuell is provided "as is" without warranties of any kind, express or implied. We do not guarantee uninterrupted service, error-free operation, or specific results.
We disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by law, QueueQuell shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service.
Our total liability is limited to the amount paid by you in the 12 months preceding the claim.
You agree to indemnify and hold QueueQuell harmless from any claims, damages, or expenses arising from your violation of these Terms or misuse of the service.
We may suspend or terminate your account for violations of these Terms. You may terminate by deleting your account.
Upon termination, your access ends, but certain provisions survive.
These Terms are governed by the laws of India. Disputes will be resolved in the courts of Haryana or Delhi.
For international users, applicable local laws may apply, but Indian law governs core disputes.
We may update these Terms at any time. Changes will be posted on this page with the "Last Updated" date.
Continued use after changes constitutes acceptance. We recommend reviewing periodically.
If you have questions, contact us at info@queuequell.com.