Privacy Policy

Last Updated: 1st November 2025

1. Introduction

At QueueQuell, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our SaaS platform for smart queue management and customer flow optimization services available at https://queuequell.com.

This policy applies to all users, including businesses, service providers, and individuals worldwide, with a focus on users in India, Europe, and the USA. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide and improve our services. The types of data we may collect include:

• Personal Information: Name, email address, phone number, business name, and role within your organization.
• Account Information: Login credentials, account settings, and subscription details.
• Usage Data: Queue activity, customer interactions, preferences, and performance metrics.
• Technical Data: IP address, browser type, device information, and cookies for analytics and functionality.

We do not collect sensitive information such as financial details or health data without explicit consent, except as necessary for service provision.

3. How We Use Your Information

We use your information for the following purposes:

• To provide, operate, and maintain our queue management services.
• To improve algorithms, user experience, and service features.
• To communicate with you, including sending notifications, updates, and support responses.
• To send promotional emails or newsletters, with options to opt-out at any time.
• To analyze usage patterns and generate insights for better service delivery.

We ensure all uses are lawful and aligned with your privacy rights.

4. Legal Basis for Processing (GDPR)

For users in the European Union, our processing of personal data is based on:

• Consent: Where you have explicitly agreed to data processing.
• Contractual Necessity: To fulfill our service agreements with you.
• Legitimate Interest: For improving services, analytics, and communication, without overriding your rights.
• Legal Obligation: To comply with applicable laws and regulations.

You can withdraw consent or object to processing at any time.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and manage sessions. This includes:

• Essential cookies for website functionality.
• Analytics cookies to track performance and user behavior.
• Personalization cookies to remember preferences.

You can manage cookie settings through your browser. Disabling cookies may affect service functionality.

6. Data Sharing and Disclosure

QueueQuell does not sell your personal data. We may share information in limited circumstances:

• With trusted third-party providers for hosting, analytics, payments, and support.
• When required by law, such as responding to legal requests or enforcing our Terms.
• In case of business transfers, with prior notice and safeguards.

All sharing is done securely and only as necessary.

7. Data Retention Policy

We retain your data only as long as needed for the purposes outlined. Typically:

• Personal data is kept for the duration of your account and up to 3 years after termination for legal compliance.
• Usage data may be anonymized and retained longer for analytics.

Upon account deletion, we delete or anonymize data within 30 days, subject to legal requirements.

8. Data Security Measures

We implement robust security measures, including encryption, access controls, and secure cloud storage. Our systems are regularly audited and updated.

While we strive for the highest security, no method is 100% foolproof. We are not liable for unauthorized access due to factors beyond our control.

9. User Rights

You have the following rights regarding your data:

• Access: Request a copy of your personal data.
• Correction: Update inaccurate information.
• Deletion: Request removal of your data, subject to legal limits.
• Portability: Receive data in a usable format.
• Withdraw Consent: Opt-out of processing based on consent.
• Object or Restrict: Limit processing in certain cases.

To exercise rights, contact us at info@queuequell.com. For EU users, you can lodge complaints with data protection authorities.

10. Children’s Privacy

Our services are not intended for children under 16 (or the relevant age in your jurisdiction). We do not knowingly collect data from minors. If we discover such data, it will be deleted promptly.

11. International Data Transfers

Your data may be processed or stored on secure servers globally. For international transfers, we use safeguards like standard contractual clauses to ensure protection equivalent to local laws.

12. Third-Party Links and Integrations

Our platform may link to or integrate with third-party services. This Privacy Policy does not apply to those sites. We encourage reviewing their policies separately.

13. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in practices or laws. Updates will be posted with the "Last Updated" date. Continued use of our services constitutes acceptance of changes.

14. Contact Information

For privacy inquiries, contact us at info@queuequell.com. We aim to respond within 30 days.